Chandan Sharma.
Group Director, UX Design · Experience Strategy & Platform Thinking · AI-Native Design
chandan.fnu@gmail.com · 650-302-2500 · linkedin.com/in/chandans · chandansharma.com · SF Bay Area, CA
Download PDFin UX leadership
omnichannel scale
across 20 products
design awards
Design executive at the intersection of scale, systems, and measurable impact.
Design executive with 16+ years building human-centered experiences at the intersection of scale, systems thinking, and measurable business impact. At Sam's Club, I lead UX across 20+ products and 600+ club locations — directing 26 designers partnered with 50+ PMs and 400+ engineers to deliver omnichannel experiences that set new benchmarks for member trust and associate productivity.
Active AI design practitioner; recipient of four international design awards in 2024–25. Comfortable operating at executive altitude while staying connected to craft.
Strategy, platforms, and AI-native craft.
Leadership across club, digital, and enterprise scale.
Sam's Club (Walmart Inc.) · 2018 – Present
Group Director, In-Club Experience
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Set an all-time-high 80% Friction-Free rate by reimagining the Exit experience end-to-end — from member-facing app flows to associate tooling — reducing wait times and establishing a new trust benchmark across 600+ clubs.
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Scaled a design org of 26 across 20 products, 50+ PMs, and 400+ engineers; introduced DesignOps infrastructure that cut UX relocation attrition 60% by growing embedded design capacity in Bentonville, AR.
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Tripled Curbside Pickup NPS during COVID by redesigning the associate fulfillment system; led digital transformation of 9 frontline associate platforms — My Club, OYI, Fresh, Cafe, Cakes, Garage, Quick Pick, Curbside Pickup and Delivery from Clubs.
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Architected Blue Steel 1.0 and 2.0 — Sam's Club's first design system — and currently advancing Living Design 3.5 with Walmart UX and engineering, driving cross-brand consistency and faster product velocity at enterprise scale.
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Received Walmart's inaugural President's Innovation Award (2025), Technology Innovator of the Year for OYI, and led In-Club team to Most Innovative & Best Overall XTeam recognition.
Sam's Club & Mobile @WalmartLabs · 2013 – 2018
Principal UX Designer, Omnichannel Member Experience
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Merged Scan & Go and eCommerce apps into a unified platform, doubling adoption and reducing acquisition cost; launched Scan & Go chain-wide, scaling contactless checkout from 0% to 10% penetration across 600+ locations.
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Lifted iOS App Store rating from 2.4 → 4.7 stars; designed Plus membership benefits, renewals, and upgrade flows that drove 30% YoY membership growth — contributing directly to Sam's Club's top-line revenue.
OpenText (acquired Global 360) · 2010 – 2013
Senior UX Designer, Enterprise BPM
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Designed enterprise workflow dashboards and role-based interfaces for a BPM platform serving Fortune 500 clients; UX work contributed to the company's strategic acquisition by OpenText.
Digitas (Delta Air Lines) · Adobe New Business Innovations · Capgemini (HSBC) · 2006 – 2010
Senior Interaction Designer · Interaction Designer
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Redesigned Delta.com post-merger (search, booking, cancellations), design foundational system and experience for Mosaic, and B2B banking interfaces for HSBC across credit, lending, mortgages.
International recognition for product and craft.
Invention at the edge of physical and digital.
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US 12045866 B2 — Presenting Tire-Related Information to Customers
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USD1034627 S1 — GUI for Touchless Health Screening Kiosk
HCI and industrial design foundations.
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M.S. Human-Computer Interaction (HCI), Georgia Institute of Technology, 2007–2008
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B.Des. Industrial Design, IIT Guwahati, India, 2002–2006
Agentic UX, tools, and systems thinking.
AI practice: Designing for Agentic and Generative UX, AI-augmented design workflows
Tools: Figma, Cursor, Claude Code, V0
Skills: Scaling Design Systems, Rapid prototyping, digital and physical design, user research & synthesis, journey mapping, service design lean product thinking
Download the full resume.
For recruiters and hiring managers: the downloadable file is the same PDF as my latest resume (March 2026).
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